OWING to difficulty in getting bills to customers due to labour challenges at the South African Post Office, Ethekwini Municipality urges customers to register on e-Services to receive their bills via email.
Khanyi Gama, deputy head of customer services explained: “We use the Post Office to get bills to our customers. We acknowledge that customers have not received their monthly bill and we urge them to register on e-Services as it is fast, efficient, paperless and convenient.”
“Customers can contact the municipality if they require a copy of their bill,” Gama said.
Nobuhle Njapha from the SA Post Office explained: “Delivery of eThekwini Municipality bills is delayed by the industrial action taking place in KZN. We apologise for the inconvenience.”
Njapha added that unprocessed mail has accumulated in sorting centres and will take roughly 20 work days to be processed.
The City’s e-Services portal offers a variety of features which includes the updating of account information and the delivery of accounts to linked email addresses. Customers can register on e-Services at https://eservices.durban.gov.za/v2/ and may also log a query at http://correspondence.durban.gov.za:200/